Lawyer: United will save evidence in dragged passenger case

United Airlines now says it will require staff and crew to check in at least 60 minutes before a flight.

United said the new policy would make sure it doesn't face a similar situation of a paying passenger forcibly removed again.

The incident has prompted a U.S. congressman to propose legislation to prohibit airlines from forcibly removing passengers from flights to make room for other customers after they have already boarded the plane.

"This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said the spokesperson.

Last year Delta got more passengers to give up their seats than any other US airline, partly by paying more than most of the others.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday. But no one volunteered, so the airline chose the passengers.

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Videos taken by other passengers show a now-suspended security officer with the Chicago Department of Aviation leaning over to grab Dao and pulling him up.

For Dao, who came to the USA after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said.

The three officers, who have not been named, were put on paid leave last week, the department said. It added that it stands behind Chief Executive Oscar Munoz, who has been under fire in the wake of the incident. He also sent a reassuring letter to his employees, which appeared to blame Dao, saying he "refused" to cooperate after he was "politely asked" to leave, prompting crews to call for help. Munoz himself said on Wednesday that he had left a message for Dao.

Under the bill, passengers could not be removed from flights unless they were presenting a danger to themselves or others, an emergency was taking place or the passenger had caused a serious disturbance.

Dr Dao's lawyer, Thomas Demetrio told the Chicago SunTimes said his client was not just missing his two front teeth when he was violented dragged off his flight in Chicago but also his luggage.

In a statement issued immediately after Thursday's news conference, United insisted that Munoz and the airline called Dao numerous times to apologize.

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