HP recalls notebook, mobile workstation batteries over safety concerns

HP recalls notebook, mobile workstation batteries over safety concerns

HP recalls notebook, mobile workstation batteries over safety concerns

The announcement applies to batteries in 15 models of laptop sold globally between December 2015 and December 2017, as well as any replacements or spares bought from HP or their authorised suppliers.

Potentially unsafe products include traditional laptops and convertibles part of the HP Probook family (64x G2 and G3, as well as the 65x G2 and G3), the x360 line (specifically, x360 310 G2 and Pavilion x360 models), the Envy m6, HP 11, plus several ZBook mobile workstations (the 17 G3, 17 G4, and Studio G3). "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

HP is recalling batteries for some notebook or mobile workstation products after numerous reports of overheating, property damage and a burn injury.

HP Inc has issued a "worldwide voluntary safety recall" of its laptop models due to potentially fiery batteries, with over 50,000 affected machines in the USA and Canada alone.

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The company also provided instructions on how to check if your laptop has a defective battery. The validation takes less than a minute, and if you do need a new battery, HP will provide one.

Global PC and printer giant HP Inc has issued a worldwide voluntary recall of 50,000 lithium-ion batteries sold as accessories or used as replacements through HP or an authorised HP service provider over the danger of fire and overheating.

Those with affected laptops can still use their devices after installing a BIOS update from HP.

If you are indeed in danger of extreme computer battery overheating, melting or charring, you're advised to enable a new Battery Safety Mode and reboot your system for safe use while connected to an HP power adaptor before contacting customer service and initiating the fix process. 'Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled.

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